
State Farm® Insurance Agent Jessica Hickey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Vanessa Carter
March 28, 2025
"Excellent, thoughtful, timely service and response. A pleasure to work with."
"Thank you, Vanessa, for your wonderful feedback! I'm happy to know that you found our service thoughtful and timely. It's always a pleasure to work with you. If you have any questions or need further assistance, feel free to reach out anytime!"
Brittany Yarbrough
March 26, 2025
"I had the best experience working with Jessica! She helped me switch my car insurance and made the entire process smooth and stress-free. I truly appreciate her professionalism and dedication to finding me the best deal! Highly recommend!"
Greg Jamroz
March 18, 2025
"Excellent service. Fast response. Friendly staff always willing to work with you. Highly recommended."
"Thank you, Greg! I'm happy to know you had such a positive experience with our team. We take pride in providing fast and friendly service. If you ever need assistance or have questions, we're here to help!"
karla beytia
March 14, 2025
"Kasey was great! She was very nice and efficient, we got my renters insurance set up seamlessly. Thank you for your help!!"
"Thank you, Karla, for taking the time to recognize Kasey! She was so glad you help you start your renters insurance. "
Jared Golatt
February 28, 2025
"Excellent customer service!"
"Thank you, Jared, for your fantastic feedback! I'm happy to know you received excellent customer service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Shena
February 28, 2025
"Jessica and her staff are the absolute best. Very professional but not to the point that they are not humans. That being said my experiences have always been pleasant. I have several different types of policies with Jessica and they are always very knowledgeable and informative. Excellent with guiding you through the process and getting you the product you need with affordability. Made me feel comfortable and assured about every policy. If you don’t have insurance and have insurance but need better rates or need some Jessica and her amazing staff with State Farm is a great option."
"Thank you so much for your kind words, Shena! We're delighted to hear that you've had such positive experiences with our team. We always strive to maintain a balance of professionalism while ensuring that every client feels comfortable and well-informed. It's wonderful to know that we've been able to guide you through the process and help you find the best plans. Your support means a lot to us, we hope to help you in the future!"
John McTammany
February 27, 2025
"Fantastic team and customer service!! Made the process of first time home buying and consolidating all of our different insurance coverages into one bundle a breeze. This is the insurance group you need to be working with!!"
"Thank you, John, for your wonderful feedback! I'm delighted that our team made your first-time home buying and insurance consolidation process smooth and easy. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Marisa Small
February 26, 2025
"Getting information, quotes, and set up with new policies was a quick and painless process with this team. They were super friendly, helpful, and willing to answer all my questions! Thanks, Kasey!"
"Thank you, Marisa, for sharing your experience! I'm happy to know that getting information, quotes, and setting up new policies was smooth and easy for you. Kasey and the team are always here to help and answer any questions you might have. If you need further assistance, feel free to reach out anytime!"
Michael Ulrich
February 26, 2025
"Great customer service. Ki was incredibly helpful throughout the process. Helped me with Home, Auto & Boat. Very professional and attentive. Definitely recommend!"
"Thank you, Michael, for your wonderful feedback! I'm happy to hear that Ki was able to assist you with your insurance needs. It's great to know you found the service professional and attentive. If you need any further assistance or have questions in the future, feel free to reach out to our office. We're here to help!"
Dolores Bemrick
February 26, 2025
"Jessica has very good customer service and patience. Explain every questions with me upstanding all. I have Big Hugs with appreciation"
"Thank you, Dolores, for your kind words! I'm so happy to know that you appreciated the customer service and patience provided. It's wonderful to hear that all your questions were clearly explained. Big hugs back to you! If you have any more questions or need assistance in the future, feel free to reach out."
Adisa Berkley
February 25, 2025
"Excellent customer service. Ms Hickey exceeded my every expectation. Thank you Jess from state farm!😁"
"Thank you, Adisa, for your wonderful feedback! I'm delighted to know that I could exceed your expectations. If you ever have more questions or need assistance, feel free to reach out. We're here to help! "
BoAKaN
February 21, 2025
"Very helpful and informative. Helped a novice person like me understand so yeah, trust them! Thanks Kasey and the team!"
"Thank you for your wonderful feedback! I'm glad Kasey and the team could provide the assistance you needed and make everything clear. If you have any more questions or need further help, feel free to reach out to us anytime. We're here for you!"
Kelvin Penny
February 4, 2025
"Hello Ms Kasey was an amazing person to help us with auto insurance. She help us with everything and made us feel so comfortable. I just want to say thanks you and god bless u for helping us"
"Thank you, Kelvin, for sharing your experience! I'm delighted to hear that Kasey was able to assist you with your insurance needs and make you feel comfortable throughout the process. Your kind words are truly appreciated. If you have any more questions or need further assistance, please feel free to reach out."
Jackie King
January 30, 2025
"The agent was very helpful and courteous. I got the quotes and information in such a timely and efficient manner. Highly recommend!!!"
"Thank you, Jackie, for your wonderful feedback! I'm glad to know you found the service helpful and efficient. Your recommendation means a lot to us!"
Cameron Danielle
January 28, 2025
"Very helpful and friendly. Can always call and get help easily."
"Thank you, Cameron Danielle, for your wonderful feedback! I'm happy to know that you find our team helpful and friendly. It's great to hear that you can easily reach out for assistance whenever needed. If you have any more questions or need further help, feel free to contact us anytime!"
Rosie Rothamer
January 8, 2025
"Thank you Jessica and Ki for reviewing my insurance to ensure I had adequate coverage. I am so glad we discussed the higher limits and saving me more money. I didn’t even know I could purchase life insurance or a CD through State Farm. You definitely opened my eyes. Thanks again!"
"Rosie, I'm happy to know that our review of your insurance was helpful and that discussing higher limits and saving money was beneficial for you. It's great that we could introduce you to the options of life insurance and CDs through State Farm. Thank you for your feedback, and if you have any more questions or need further assistance, feel free to reach out!"
Chris Peacock
December 5, 2024
"Everyone has always been so friendly and ready to assist with any questions or concerns."
"Chris, thank you for your wonderful review! I'm glad to hear that our team has been friendly and ready to assist with your questions and concerns. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need anything else, don't hesitate to reach out!"
Cecil Shelton
November 22, 2024
"I am new to MD and needed to switch my auto insurance to MD from my old state. I worked with Ki and the transfer was wonderful! While Maryland does things differently; Ki was there to explain the changes, I feel very informed on MD Insurance. Ki took at extra time to find me some savings. Highly recommend as excellent customer service is hard to find these days"
"Cecil, thank you for sharing your experience! I'm glad Ki could assist you with the transition to Maryland and help you understand the differences. It's wonderful to know that Ki's efforts to provide excellent customer service made a positive impact. We appreciate your recommendation and look forward to assisting you with any further insurance needs!"
Hayley Hurst
November 15, 2024
"Makiyla has been so professional and so helpful. From switching insurances, to getting a bundled deal with our home, and she also is available whenever I shoot her a text or phone call to pay my bill early or answer any questions or concerns I do have. I would recommend to any of my friends for sure."
"Makiyla is indeed a valuable member of our team, and I'm glad she could assist you with switching insurances and combining your home policy. It's wonderful to know she's been available whenever you need her. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. - Jessica Hickey - State Farm Insurance Agent, Pasadena, MD"
Tee Doe
November 5, 2024
"I switched from my previous provider for auto insurance only and was able to save a little over 400 dollars annually for basically the same coverage. Ki was extremely helpful and made the process a breeze. I don’t often take the time to write reviews but felt compelled to do so."
"We're so glad you switched your car insurance to State Farm! Ki is a great team member at my office, and I'm glad she was able to take care of you. Thank you so much for your review!"
Scott Simkins
October 25, 2024
"Jessica and Makiyla are wonderful and have really made the transition to State Farm a smooth experience and they're excellent at answering questions and making sure their bases are covered for their clients."
"Hi Scott, your words mean so much to Makiyla and to me! Thanks for letting State Farm (and our office) insure your home and cars. "
Christine Bolewski
October 24, 2024
"Makiyla has far exceeded our expectations with her efficient communication, professionalism, and proactive approach to find us cost savings. Love her!"
"Having Makiyla on my team has been a joy for me, and I'm always glad when our customers recognize her hard work. Thank you so much, Christine, for your review."
Tom Leary
October 24, 2024
"Outstanding customer service. I highly recommend her."
"I'm so thankful for policyholders like you, Tom! I appreciate you for taking the time to leave us a review!"
Danica Parks
October 24, 2024
"I’ve had the absolute pleasure of meeting both Jessica and Ki. The office is beautifully done and both times I’ve visited, I was met with nothing but positivity. Both Jessica and Ki are genuinely invested in their clients wellbeing and their brand. They give insurance a great name and I’ll happily refer everyone I know to them."
"It's been such a pleasure getting to know you, Danica. Ki and I are both glad to have met you. Thanks for leaving us a review, and saying such kind things."
John Bjarnason
October 24, 2024
"Very kind and fast help."
"Thanks, John for letting us quote your car insurance! Best of luck with your new business, too!"