State Farm® Insurance Agent Jessica Hickey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chris Peacock
December 5, 2024
5
out of
5
rating by Chris Peacock
"Everyone has always been so friendly and ready to assist with any questions or concerns."
We responded:
"Chris, thank you for your wonderful review! I'm glad to hear that our team has been friendly and ready to assist with your questions and concerns. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need anything else, don't hesitate to reach out!"
Cecil Shelton
November 22, 2024
5
out of
5
rating by Cecil Shelton
"I am new to MD and needed to switch my auto insurance to MD from my old state. I worked with Ki and the transfer was wonderful! While Maryland does things differently; Ki was there to explain the changes, I feel very informed on MD Insurance. Ki took at extra time to find me some savings. Highly recommend as excellent customer service is hard to find these days"
We responded:
"Cecil, thank you for sharing your experience! I'm glad Ki could assist you with the transition to Maryland and help you understand the differences. It's wonderful to know that Ki's efforts to provide excellent customer service made a positive impact. We appreciate your recommendation and look forward to assisting you with any further insurance needs!"
Hayley Hurst
November 15, 2024
5
out of
5
rating by Hayley Hurst
"Makiyla has been so professional and so helpful. From switching insurances, to getting a bundled deal with our home, and she also is available whenever I shoot her a text or phone call to pay my bill early or answer any questions or concerns I do have. I would recommend to any of my friends for sure."
We responded:
"Makiyla is indeed a valuable member of our team, and I'm glad she could assist you with switching insurances and combining your home policy. It's wonderful to know she's been available whenever you need her. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. - Jessica Hickey - State Farm Insurance Agent, Pasadena, MD"
Tee Doe
November 5, 2024
5
out of
5
rating by Tee Doe
"I switched from my previous provider for auto insurance only and was able to save a little over 400 dollars annually for basically the same coverage. Ki was extremely helpful and made the process a breeze. I don’t often take the time to write reviews but felt compelled to do so."
We responded:
"We're so glad you switched your car insurance to State Farm! Ki is a great team member at my office, and I'm glad she was able to take care of you. Thank you so much for your review!"
Scott Simkins
October 25, 2024
5
out of
5
rating by Scott Simkins
"Jessica and Makiyla are wonderful and have really made the transition to State Farm a smooth experience and they're excellent at answering questions and making sure their bases are covered for their clients."
We responded:
"Hi Scott, your words mean so much to Makiyla and to me! Thanks for letting State Farm (and our office) insure your home and cars. "
Christine Bolewski
October 24, 2024
5
out of
5
rating by Christine Bolewski
"Makiyla has far exceeded our expectations with her efficient communication, professionalism, and proactive approach to find us cost savings. Love her!"
We responded:
"Having Makiyla on my team has been a joy for me, and I'm always glad when our customers recognize her hard work. Thank you so much, Christine, for your review."
Tom Leary
October 24, 2024
5
out of
5
rating by Tom Leary
"Outstanding customer service. I highly recommend her."
We responded:
"I'm so thankful for policyholders like you, Tom! I appreciate you for taking the time to leave us a review!"
Danica Parks
October 24, 2024
5
out of
5
rating by Danica Parks
"I’ve had the absolute pleasure of meeting both Jessica and Ki. The office is beautifully done and both times I’ve visited, I was met with nothing but positivity. Both Jessica and Ki are genuinely invested in their clients wellbeing and their brand. They give insurance a great name and I’ll happily refer everyone I know to them."
We responded:
"It's been such a pleasure getting to know you, Danica. Ki and I are both glad to have met you. Thanks for leaving us a review, and saying such kind things."
John Bjarnason
October 24, 2024
5
out of
5
rating by John Bjarnason
"Very kind and fast help."
We responded:
"Thanks, John for letting us quote your car insurance! Best of luck with your new business, too!"
Victor Ruebeck
October 2, 2024
5
out of
5
rating by Victor Ruebeck
"Very helpful and very nice"
We responded:
"Thank you, Victor! Great to meet you and thanks for choosing to insure your cars with State Farm!"
J
September 23, 2024
5
out of
5
rating by J
"Ki has been exceptionally helpful and professional throughout the process. Highly recommend State Farm and working with Ki."
We responded:
"Thank you, J, for the kind words about our team member, Ki! Ki was so happy to help with your insurance policies!"
Adam Cole
August 28, 2024
5
out of
5
rating by Adam Cole
"I'm not much of a review guy, but!... While shopping around for insurance quotes (which is zero fun) I had the absolute pleasure of speaking with a young lady, Amber, I believe her name was. AMAZING! She answered all of my questions, so helpful, so insightful, such a joy to talk to. Customer service nowadays at so many places is lacking, but not here with Amber. Great great service."
We responded:
"Thank you, Adam, for recognizing pur wonderful team member, Amber. I'm thrilled to hear she was able to help you with your insurance. "
William Leonard
August 27, 2024
5
out of
5
rating by William Leonard
"Helped me setup Drive Safe and Save, thanks"
Lisa Padeletti
August 22, 2024
5
out of
5
rating by Lisa Padeletti
"Jessica was very helpful when I had to add my son to the plan. Very pleasant and made me feel at ease. Answered all of my questions and went above and beyond to help me. Great customer service!!"
We responded:
"Thank you Lisa, for reaching out to our office to add your son to your insurance. I'm so glad to hear that the process was smooth for you! Thank you for taking the time to leave us a review!"
Mykea Ogburn
August 22, 2024
5
out of
5
rating by Mykea Ogburn
"I recently moved and had some questions about coverage with a renters policy. Ki was very patient and great and helped me out with what I needed!"
We responded:
"Ki was so glad to have worked with you on your renters insurance quote. Thanks for reaching out to our office and taking the time to leave us a review!"
jspilewski
August 21, 2024
5
out of
5
rating by jspilewski
"I was looking for advice regarding the process of applying for insurance, Gabriel was very helpful and easy to understand. I could not recommend Jessica's branch enough!"
We responded:
"We're so glad that Gabriel could make the insurance application process easy for you. We appreciate the kind words!"
Bodie Nies
August 21, 2024
5
out of
5
rating by Bodie Nies
"I have been looking for insurance for a while and I ran into a bit of confusion regarding my specific needs. I contacted Jessica’s office and was connected with Gabriel, a representative of the office and I could not be happier. He answered all my questions in a concise and professional manner, maintaining a helpful attitude throughout our conversation. I can’t recommend Jessica’s branch enough!"
We responded:
"Thanks, Bodie, for leaving us a review, but also for recognizing Gabriel. He's a great asset to our office, and we're so glad he was helpful to you. "
Kaitlin Mallary
July 29, 2024
5
out of
5
rating by Kaitlin Mallary
"Absolutely amazing and so helpful! Wonderful agency, great experience."
We responded:
"Thank you so much, Kaitlin! We appreciate you leaving us a review."
Lon E (Ducky)
July 16, 2024
5
out of
5
rating by Lon E (Ducky)
"Knowledgeable and helpful regarding life insurance and adjusting auto insurance."
We responded:
"Thank you so much Lon for leaving us a review! It was such great speaking with you and Valerie about your car insurance and life insurance needs. Glad to have you, and your family, as State Farm policyholders. "
Heather Stokes
July 1, 2024
5
out of
5
rating by Heather Stokes
"Ki was wonderful!! I was asking a thousand questions about insurance information. She was very patient with me and all my questions. Thank you for being an insurance resource for me and my family!"
We responded:
"Hi Heather, I'm thrilled to hear the Ki was able to help you review your insurance. Thank you so much for leaving us a review!"
John Thomas
June 30, 2024
5
out of
5
rating by John Thomas
"I would to point out that Makiyla (Ki) was a pleasure to work. She was very helpful and made sure I understood everything that was going on"
We responded:
"Thank you, John, for leaving us a review. So happy that Ki was a pleasure to work with!"
Diana Foote
June 28, 2024
5
out of
5
rating by Diana Foote
"Jessica helped us with our life insurance policies. Great agent!"
We responded:
"Thank you!"
Cameron Rodriguez
June 27, 2024
5
out of
5
rating by Cameron Rodriguez
"I called in and got a quote from Ki. She was very professional and nice. Thank you guys so much for your help!"
We responded:
"Thanks so much for the review, Cameron! I'm so glad that Ki was able to help you with your insurance quote. Please reach out if you ever have any questions 401-437-1145"
richard burkman
June 15, 2024
5
out of
5
rating by richard burkman
"We've been insured by State Farm for about 60 years and are very Happy with Jessica as our new agent. Just after she started, we made some policy changes and she made sure they were done quickly and correctly. Jessica is friendly, personable and professional."
We responded:
"Richard, it's been a pleasure helping you with your insurance over the past few months. Thank you for choosing to insure your policies with State Farm these past 60 years! The whole team at Jessica Hickey State Farm is happy to help whenever we can. Thank you so much for taking the time to give us a 5-star review!"
Ashley Foote
May 30, 2024
5
out of
5
rating by Ashley Foote
"I had a great experience working with Jessica while signing up for life insurance. She answered all my questions and helped me to understand my policy without making me feel embarrassed. Jessica and her team are a great resource and I highly recommend visiting them for all insurance needs."
We responded:
"We're so glad to hear you've had a great experience with getting your life insurance policy through our State Farm office! Thank you for taking the time to leave us that kind review, we really appreciate it. -Jessica Hickey, State Farm Agent"